Shipment Timing: Most purchases are shipped within 24-48 business hours, excluding weekends and public holidays. Duties and Taxes: International buyers will be responsible for any applicable duties and taxes. · A 20% restocking fee will apply if the product is not returned in like-new condition, including all packaging. · This is the only official HIFIMAN store on eBay. All HIFIMAN products purchased will include the standard manufacturer warranty. · For any after-sales services, please message us directly or contact the HIFIMAN support team. · Please contact us with any questions; we respond within 24 hours (responses may be delayed during weekends and public holidays). · We encourage you to reach out to us before leaving negative or neutral feedback, as we prefer to resolve issues direc.